LIMITED WARRANTY AND RELEASE FROM LIABILITY
By purchasing the ZenFrames, the Purchaser agrees to the warranty terms and conditions included below. Products purchased directly from QDreams or through an authorized distributor have a limited one-year warranty and are guaranteed to be free from manufacturing defects. Such defects are limited to the function of the ZenFrames, NSA Unit and accessories (earbuds and eyeglasses) as specified in the user manual provided with your purchase.
Should the ZenFrames or accessories fail within 30 days of shipment, it will be replaced at no charge to the purchaser.
After the first 30-day period, liability is limited solely to the repair or replacement of the product at the manufacturer's option. Manufacturer will repair or replace at its option without charge, other than transportation charges. Retain your sales receipt. Proof of purchase is required for all warranty repair or replacement.
This warranty does not cover damage caused by accident, negligence or misuse. The following exceptions apply to the return of products purchased directly from QDreams or an authorized QDreams affiliate (either via phone or the online store):
- Problems that result from external causes such as accident, abuse or misuse
- Usage that is not in accordance with QDreams ZenFrames product instructions
- Products with missing or altered serial numbers
- Products that have had housings opened or show signs of other tampering
If for any reason you believe your unit is faulty, please contact your sponsoring affiliate. Many problems can be corrected through troubleshooting.
If it is determined that warranty repair or replacement is necessary, purchaser must contact manufacturer for return authorization before returning an article for any reason. Shipping address and instructions will be given at that time. If any article must be returned to the manufacturer, the purchaser must be sure to include name, address, telephone and a description of the problem with the article.
Replacement products may include refurbished ZenFrames products that have been recertified to conform to product specifications.
Transfer of Limited Warranty
Limited warranties on QDreams ZenFrames products may be transferred during the warranty period if the current owner transfers ownership of the products and records the transfer with us. Both the previous and new owner must register the products in order to effect the transfer of limited warranty.
FOR RETURN INSTRUCTIONS: Virtual Assistant
or email support@QDreams.com
DISCLAIMER: Except as provided above, the purchaser acknowledges that the article is purchased as is. The manufacturer and distributor specifically disclaim all warranties, expressed or implied, including warranties of merchantability and of fitness for a particular purchase or use. The manufacturer and distributor also assume no liability for any loss or damage arising from theories of tortuous conduct, including negligence and strict conduct.
RELEASE FROM LIABILITY: The purchaser understands that:
- ZenFrames technology is intended for entertainment and lifestyle enhancement purposes only.
- No other claims are made for ZenFrames.
- QDreams cannot predict the suitability of any article for any application because of the individual physical and emotional makeup of each user.
- Persons with a history of seizures, hallucinations, head injuries or other mental or psychological disorders should not use ZenFrames products without first consulting a physician.
- Minors, except with parental consent and monitoring, should not use ZenFrames.
The purchaser understands that purchaser or any other person will not hold QDreams, its distributors or employees liable in any way for any occurrence of any nature in connection with the use of the ZenFrames product. In consideration of purchasing the product, the purchaser assumes all risks in connection with the use of the product, either by purchaser or by others. Purchaser understands and will assume all risks in connections of the use of the products by others.
LIMITATION OF DAMAGES: If, not withstanding the foregoing, there should arise any question of liability on the part of the manufacturer or distributor, the purchaser agrees that such liability will be limited to the cost of replacement of the products purchased.
PURCHASER REPRESENTATION: The purchaser represents that he/she is of legal age and is legally competent to understand and agree to the terms set forth herein, and that the terms are contractual and not mere recital. The purchaser has read or will fully read the product Use Guide before using the ZenFrames.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). QDREAMS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.